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How to be Productive When Working From Home

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IT Considerations when Shifting to a Remote Workforce

IT Considerations when Shifting to a Remote Workforce

When an organization shifts to a massive number of people working remotely, it is critical for IT to consistently communicate, work with vendors, and understand new corporate policies.

1. Identify a central IT point of contact

Have a coordinated IT team and central POC to communicate changes across regions. The main POC should work with assigned regional leaders to deliver important communications throughout the organization quickly and efficiently.

2. Enhance VPN

You should be prepared to:

  • Increase the number of concurrent VPN users to give additional bulk network capacity
  • Open new VPN gateways in bottleneck areas
  • Shorten the maximum duration time a VPN connection lasts before users need to reconnect

3. Increase web conferencing capacity

Work with your vendor to increase the number of concurrent hosts.

4. Understand Technology Options for Employees

Some employees may experience very poor cell reception and broadband services. Understanding what technology options are on the table and whether the added expense would be covered by the company will be critical.

5. Understand Monitor Policies

Can an employee take home their monitor to use at home during this period? If the answer is yes, make sure to have a plan on how to identify which equipment has left the building to make sure that equipment comes back.

6. Implement a help desk for employees

Make sure the employees know how to contact IT if they experience network issues. Some employees may suffer in silence with network issues that are fixable, just because they assume this is how it will be during a change. Make sure your help desk is ready and staffed to handle the increased demand during the transition.

7. Always be on alert for hackers

Remember, hackers don’t take a break during a change, they leverage it.? Hackers will work even harder to break into systems when they know IT is focused on other issues.? Make sure you are exercising extra vigilance with your IT security team to thwart attacks.? If working remotely opens areas of vulnerability, enlist?employees to be extra vigilant and let them know how they can help and what to watch out for.

These links are being provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by Corning Optical Communications, LLC of any of the products, services, or opinions of the corporation or organization or individual.